Collette Easton
← For organisations The Human Operating System · The keynote

The £8,500 Mistake.

£8,500 is the average legal cost of a neurodiversity tribunal case, before any award. Most of them started as a management conversation that went wrong. This keynote is about the conversation, not the courtroom.

The short version
  • 60 to 90 minutes, for a conference or an all-hands.
  • Opens with the data. Lands on the Three Misreads. Ends with a commercial case for action.
  • Not a DEI session. A risk management session.
The shape of it

Data, misreads, action.

01

The data nobody in the room has seen together

1 in 5 employees neurodivergent, most undiagnosed. Tribunal cases up 95% since 2020, ADHD cases up 750%. The claim window doubled. No diagnosis required for protection. It lands differently when the numbers arrive all at once.

02

The Three Misreads

Time blindness read as disrespect. Emotional dysregulation read as aggression. Task initiation failure read as laziness. Every manager in the room will recognise at least one conversation they have already had.

03

The commercial case for action

What it costs to get this wrong, what it returns to get it right, and what to do on Monday. The room leaves with next steps, not just feelings.

Why it lands

The speaker has been the case study.

I am a former CEO with ADHD. I have been the manager who misread these signals, and the employee whose signals were misread, sometimes in the same week. Audiences at BrightonSEO called it "the most impactful thing I have seen at any conference for a long, long time."

Practical details
Length60 to 90 minutes, including questions.
RoomConference or all-hands. In person or online.
What usually followsThe Human OS Audit workshop for your leaders, then monthly manager clinics.
The next step

Put it in front of your leaders.

Tell me about the event, the audience and the date, and I will tell you what would land best.